Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Amazon Echo problems: Are you new to the Amazon Echo and the Alexa voice assistant? I finally got the majority of my smart plugs working, IHome brand. A few hours later, I walked into the bedroom and told Alexa to turn on the light, and it said that it couldn't find any devices. There’s a blue LED on the front side of the plug that should flash when you plug in the device. This should prompt an update. Here are some of the common problems you may … Unplug your Amazon Smart Plug from the outlet, and then plug it back in. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. I just upgraded to the Orbi. Then set up Amazon Smart Plug again. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Question. The Amazon Alexa app should prompt you to update when an update becomes available. Your Amazon Smart Plug should also automatically update over Wi-Fi when updates are released, but if it doesn’t, unplug the device from the outlet for about 15 seconds and then plug it back in. If your Amazon Smart Plug stopped working, restart your device. The Amazon Smart Plug is great, but it is not perfect. The Amazon Smart Plug a safe way to turn your regular outlets into smart outlets. Amazon Smart Plug Troubleshooting. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Problems with smart plugs. Related Help Topics Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Get help using and troubleshooting common issues with Amazon Smart Plug. Sometimes the setup won’t go as smooth as you’d like it to be. 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