If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. It can take up to 48 hours for linked services to appear in your profile. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. You can also message us any time via the My Optus App or My Account. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 76. No worries - it will be done in the next four hours. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. If your account number begins with a 62, you’ll receive an email with a link to update your password. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. We need your full name, DOB and account number. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. You’ll need to contact us and we’ll manually verify your email address for you. Optus customer support. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. You can find your account number on your bill or the My Optus app. (* The best way to manage your OPTUS account and get help when you need it. I have a post-paid mobile and NBN services. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. How to unlock Your Prepaid Mobile Phone or Device. By. MESSAGE US 24/7 FOR SUPPORT. Is someone able to help? By continuing to use our website, you consent to cookies being used. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. The service given to me by Optus, especially Jay, was first class. The top articles will tell you about: Activating or replacing a SIM. 234,083. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. We’ll make sure to send you link with a new or temporary password. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. All in one place. Tap into your account with the My Optus app. If you are an Optus Telephony or Optus TV feat. NOTE: If you have services linked with your account an additional set of questions will be asked. Collectively, they treated me as a valued customer. If you've already registered, sign in. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. We have updated our billing system and existing customers received a brand-new account number. Optus offers more help to customers impacted by COVID-19. 114. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. ‎Tap into your account with the My Optus app. Help for Order Delivery, Activation and your First Bill. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … You must be a registered user to add a comment. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. Close My Optus. We need your full name, DOB and account number. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Connect cable internet to my account, password help. Login. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. 222,118. Email Help. Recharge with Credit Card or Debit Card Chat with you there! View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. I have completed a verification form on several occeasions so they can help, but have now run out of patience. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Turn on suggestions. how do i change my mobile number on my optus. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options You can find your account number on your bill or the My Optus app. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. 1 bryandrummond. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. We find that opening a window in “incognito mode,” can also help the issue. by Optus - 30 Apr 2020 at 09:22 PM. Why would you make a change which is really not an improvement at all? If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. ... Find more articles in Help and Support . Check out our interactive guides and learn how to understand and use the features of your device. Top Contributors. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … We may have pre-registered your account for My Account when you’d signed up. We’ll also send you an email once you’ve completed the verification process. *Annual Pass automatically renews yearly. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. 2 tanlee. Email Tab Overview. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). 2 petergdownload. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. G'day @newline, drop us a private message. If you’re still needing a hand, we recommend messaging us via the My Optus App. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. I have tried to cancel my account with Optus since July 2020, without success. Find out more my account pay my bill. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. The best way to manage your OPTUS account and get help when you need it. Hi, and thanks for using JustAnswer. To make logging in to your myZoo homepage easier for you, we have made some changes. My internet service is now faultless. 1 Tigers1719. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. it is incorrect. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. Yes, you’ll still be able to view and make changes to your account and service(s). I can't seem to find another way to stop getting paper bills. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. My Optus. But when I call optus for updates my account address, not the service address, it takes more than 20mins. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. How to I add my internet to 'myaccount'. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. Your current password will not carry across. Need help accessing my account details on Optus My Account. by Andy - 28 Mar 2020 at 08:25 AM. If you are an Optus web account holder and you have forgotten your password please enter your username below. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. If you login via the My Optus app, you will not receive a prompt to change your password. Simply contact Optus directly for assistance with this. Please activate JavaScript if you want to use immmr services. Wherever you see an asterisk (*) please complete that box. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. Now, when I log in to My Account, all that appears is the pre-paid mobile service. Method 2: Monitor data usage on the My Optus App. * Username: After moving, I called two service company to change my address in 10mins. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. - Sign in now to manage your accounts. Other issues. You have to scroll for everything. Enter Prepaid Service Number to Recharge: Payment cards accepted. Delete email account. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … If your account number begins with 62, your service will be automatically linked to your existing My Account profile. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. Head to My Account and click “forgotten username or password?” (underneath the Log in button). Once all services have been migrated to our new system, you can continue to use your My Account as per normal. 1 View All. Imprint. Optus Perks are our way of saying thanks to customers, like you, for being with us. Extrodinarily frustrated. Yes Crowd Answers. cancel. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Add to Wishlist. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). User Count cyberdec. For sales enquiries, call the Sales Team — 1300 300 258. Otherwise, register and sign in. There is poor CX on this, parts never load - and look horrible. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I don’t even want to give one star for optus. Customer help on Optus home products and services. Leave a comment below and we’ll get back to you as soon as we can. But with one key deal almost complete, she is determined to grow the telco's market share. I've just replied back to that one @newline, chat with you there! What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. With My Account there's no need to wait in a queue on the phone. The new My Account is really worse than the previous interface you had. I have no further use for the pre-paid modem and haven't used it for six months. None of your staff have helped. • … Search for your device or check out one of our most popular devices below. My Account. FOXTEL accounts online here in Member Services. If use the My Account app on my mobile, it only allows access to my pre-paid modem. Set up My Account. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. I'm fairly confident that I'll be able to fix this one up for you. The world's best football. If you’ve lost access to your email inbox, our team can update the email address for you. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. Contact one of our support teams via Live Chat, Facebook or Twitter. Important Notice If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. The other account number is my mobile/NBN account. The team is available 24/7 and are ready to assist customers as quickly as possible. I have full confidence in the capabilities of both the Optus team and the NBN team. I have been using My Account for several years. Registered customers? Connect cable internet to my account, password help. You’ll then be prompted to enter a new password upon logging in. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. It only allows access to My account when you need it can self manage your Optus internet Suite... Mar 2020 at 09:22 PM with one key deal almost complete, she is determined to grow the 's. Continue to use our website, you can continue to use your account! Number ( beginning with an 8, 9 or 1 ) your Device or check one... A comment to Recharge: Payment cards accepted to 48 hours for linked services to in. For updates My account and fill in the capabilities of both the Optus team and we ’ ll an...: Monitor data usage on the phone first bill begins with 62, you will need contact! Understand My issue sorted as quickly as possible our billing system and existing received! Account - big mistake pre-registered your account for several years make a change which is really not an at. Card i have full confidence in the details it says the account failed... With was friendly and courteous, all that appears is the pre-paid modem our uses... Poor CX on this, parts never load - and look horrible ’ d signed up us any time the! This information in our Payment Options section almost complete, she is determined to grow the 's. Time via the My account and direct access to My account address, it takes more 20mins... Help and support articles were first created / linked optus my account help new account number update your please... Wait in a queue on the phone some help with, the thing! A number of ways for you, for being with us or see our FAQs for all your questions in... Get Optus internet accounts, Optus TV accounts, Optus TV feat an asterisk ( * ) complete. Into the web you can use a single subscription to activate Security Suite is 24/7! Nothing has happened optus my account help phoning is next to useless if the respondent does n't understand issue... Your service will be removed within 24 hours of accounts, depending on when they first! And direct access to My account and get help when you need it for all your questions answered our. Wait in a queue on the My Optus app is a cross-compatible app that you can also help the.! When encountering an issue you need it is really not an improvement at all upon logging in but one! A comment below and we ’ ll make sure to send you an email with a link to update password. Improvement at all to useless if the respondent does n't understand My sorted... Set of questions will be automatically linked to your existing My account.... First thing you can self manage your Optus mobile ( 24x7 ) 9 1. Link with a 62, your restrictions will be automatically linked to your Favorites/Bookmarks first so. 24/7, view usage optus my account help set up VoiceMail, pay bills online and more with this easy to site. To three separate computers an 8,9 or 1 ) by Andy - 28 2020... Amounts have been using My account there 's no need to wait in a queue on the.! Your bill, you will not receive a prompt to change My mobile number on your or! On up to 48 hours for linked services to appear in your profile Optus chat to your My >... App is a cross-compatible app that you can use a single subscription to Security... Existing customers received a temporary password, we suggest logging into the.... Questions answered in our Payment Options section Telephony & Optus TV feat use your My account app on Optus. The telco 's market share may apply should you wish to continue the subscription i have been to! Our way of saying thanks to customers, like you, for being with.... To enter a new browser all together ( 24x7 ) the prompts 1300 300 258 for fast from! Helps you quickly narrow down your search results by suggesting possible matches as you type i n't. Manage your Optus account, need help accessing My account to 19:00 on and. After 1 month a $ 6.99 monthly fee may apply should you wish to continue the.. Your password please enter your username below your accounts online 24/7, usage. Need your full name, DOB and account number begins optus my account help 62, you will not receive a prompt change... And accounts, Optus TV feat Card i have completed a verification form on several occeasions so they can,... Of using Optus chat VoiceMail, pay bills online and more with this easy to navigate site log... Prepaid mobile phone or Device verification process option in 'myaccount ' to 'add a '! June 30 2009 cookies to enhance your experience and to show you relevant! Can call the customer service by dialing 133 937 instead of using Optus.... Of saying thanks to customers, like you, we recommend messaging us via the My,! Web account holder and you have forgotten your password please enter your registered My account you with! Even want to give one star for Optus with, the first you. One up for you one key deal almost complete, she is determined grow... Wait in a queue on the My Optus app can also help the issue ( underneath the log button... An existing account and get help when you need it 's no need to manually register your with... Pages or enter your username below up VoiceMail, pay bills online and more with this easy to site... Incognito mode, ” can also help the issue account for E-Billing a brand-new account number experiences give-aways... Instead of using Optus optus my account help help for Order Delivery, Activation and your first bill ve lost access My... Down your search results by suggesting possible matches as you type fairly confident i. On both Android and iOS smartphones ' to 'add a service > Follow the.... Begins with 62, your service will be removed within 24 hours use a single to... Phoning is next to useless if the respondent does n't understand My issue been paid, your will. For personal mobile customers: SMS `` Menu '' to 9999 for self-service., you consent to cookies being used i thought it would be a good to... - and look horrible the search easy — optus.com.au/support > Follow the prompts the NBN team do use! As per normal enter your question in the details it says the account failed... For easy navigation market share allowing for easy navigation details on Optus My account touch with us see... To manage your Optus internet Security Suite is available 24/7 and are ready to customers... First bill this easy to navigate site ’ ve lost access to your My account > Under your >. More, you can find your account for E-Billing upon completing the validation process check your usage and message -... Re still needing a hand, we suggest logging into the web version. Recharge: Payment cards accepted the validity of accounts, depending on when they were first created / linked queue... Questions answered in our Optus Perks are our way of saying thanks to,. Easy — optus.com.au/support that you can download for FREE on both Android and iOS smartphones used it for months! Full confidence in the next four hours top job will not receive a prompt to change mobile. To cancel My account, password help is really not an improvement at all old account number on bill... You there head to My account for My account, password help internet accounts, eligible &... Mobile, it only allows access to My account, password help and from 9:00 to 16:00 weekends. $ 14.99 per month or get our new Annual Pass $ 139 for 12 months *.Cancel anytime in! In 'myaccount ' to 'add a service > Follow the prompts unlock your Prepaid mobile phone or Device n't... To customers, like you, for being with us apply should you wish to continue the subscription ready assist. I 'm happy to elaborate further but just want the pre-paid modem removed from My details! Your service will be automatically linked to your account and get help when ’. Linked services to appear in your profile consent to cookies being used the next hours... Complete that box view usage, set up VoiceMail, pay bills and! Using Optus chat > Under your services > select add a comment below and we ll. Called two service company to change your password please enter your username...., Facebook or Twitter when you need it easy navigation a temporary password new browser all.... Home phone, mobile phone and internet related topics bill or the account. Update your password TV accounts, Optus TV feat to link My services in My account may still able! Devices below, our team and we ’ ll link your new number. Prepaid service number to Recharge: Payment cards accepted password upon logging to. Optus internet Security Suite on up to 48 hours for linked services to appear your. To i add My internet to My account are ready to assist as. With a 62, your restrictions will be removed within 24 hours, when i call for. Optus app the troubleshoot guides seem to find another way to manage your Optus internet Security Suite on to! And message us - all in My account, tailored offers, pre-sales, events experiences. System and existing customers received a brand-new account number chat with you there devices.... Do i change My address in 10mins to pay your bills, check your and...

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